Shipping Policy
At Somanira, we’re pleased to offer FREE shipping on all orders to enhance your shopping and wellness experience!
Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is en route to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and start after your order has been dispatched. Here are the estimated transit times by region:
- US: 15–20 business days
- UK: 17–25 business days
- Australia: 15–24 business days
- Canada: 14–20 business days
- Worldwide: 20–30 business days
Please note that during peak periods and holidays, shipping carriers may face delays outside of our control. International orders may also encounter customs delays, which may extend the estimated timeframe.
Order Changes & Accurate Shipping Details
It is essential to provide complete and accurate shipping details at checkout. Incomplete information can lead to delays or cancellations. For system-detected address issues, our customer support team will reach out within 3 business days to confirm your shipping information. If we do not receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee modifications after this period.
Delayed Delivery
At Somanira, we strive for prompt delivery, but on occasion, delays may occur due to factors outside our control such as carrier disruptions, weather conditions, or transit issues. We will work with the courier to resolve any issues and keep you updated on your order status.
In rare cases, delays may occur during processing due to product availability, address verification, or payment issues. If such circumstances arise, we will notify you promptly.
Please note that Somanira is not liable for delays due to external factors beyond our control, and we cannot guarantee exact delivery dates. However, we are always here to support and assist you with any concerns.
Lost or Stolen Packages
While we hand over each package to our trusted carriers, Somanira cannot control events once it is in transit. If your package is lost or stolen, please contact us via our Contact Us page. We recommend reaching out to the courier directly to file a claim; they may require additional information to process it.
We will also follow up with the courier on your behalf and keep you updated. While Somanira cannot be held responsible for lost or stolen packages, we will do our best to assist. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
Somanira reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes that may affect their orders.
By purchasing from Somanira, you agree to this Shipping Policy and any updates made to it. For any questions or concerns, please contact us via our Contact Us page.